Erica Hines | Brand Experience Designer
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Delta Air Lines Pilot Trading Cards

 

Art Direction | Graphic Design | Product Strategy | Photography Retouching | Prototype & Testing


 

While on the Product & Experience Design team at Delta Air Lines, the brand was ready for a resurgence of its "secret" pilot trading cards — and I was brought on to lead the refresh. I had no idea that, within two years, the project would take on a life of its own: highly sought-after by collectors worldwide, covered in national press, and credited with reinvigorating the legacy of the cards for a new generation of fans. According to news coverage, the response even prompted other airlines to market or redesign their own versions.

I led creative direction and design execution for the campaign end to end, which went on to generate over 3.4 million social media views and measurable audience engagement — a rare case of a decades-old internal tradition becoming a full-blown cultural moment.

Research & Design Approach

The challenge was to honor the nostalgic, close-to-legacy feel longtime pilots and aviation enthusiasts expected, while designing something fresh enough to appeal to general card collectors. Working on Delta's Window Seat creative team, one of my favorite parts of the job was building these kinds of "surprise and delight" moments — real-time, in-house design work commissioned by the Marketing and Brand Engagement teams.

I spent time studying Delta's full aircraft fleet, reviewing technical schematics and feature sets for each model. Every plane had to be vectorized (and often redrawn) to fit the card format, which meant making deliberate calls about which details to keep and which to simplify for legibility at a small scale. We also worked out which fun facts would appear on the back of each card.

For creative inspiration, I looked to the broader resurgence of collectible culture — POPMART blind boxes, Pokémon, and the like — and to my own childhood collection of Marvel, Disney, and Star Wars cards, along with modern sets like Magic: The Gathering. It felt fitting that Delta was stepping into a category airlines weren't traditionally part of.

 

Delta Trading Cards Featured in People Magazine

 
 
 

Craft & Production

Bringing the cards to life meant close collaboration with printers to develop a layered production system that helped guard against counterfeits — an important detail once demand took off. Design-wise, I wove in subtle nods to runways and motion, tying back to Delta's brand mission at the time.

Every layout went through Adobe Illustrator with painstaking attention to rainbow foil placement and metallic outline work, built out as production-ready guides for manufacturing vendors. The goal throughout was a finish that felt genuinely premium and collectible — not just a corporate giveaway.

 
 
 
 
 
 
 
 
 
 

going viral 🌐 ✈️

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going viral 🌐 ✈️ 〰️

 

Going Viral

What started as “brand secret” or "hidden gem” sparked the interest of TikTok users in fall of 2023, and then spread across social media and collector communities, eventually landing coverage in Forbes and People magazine.

 
 
 

Collect Them All

I designed multiple style directions for the cards and they were narrowed down where Delta pilots could vote on their favorite design style.

The winning design became the foundation for the complete 11-card set for the 2022 refresh.

True to the cards' "secret" tradition, there's no official way to purchase them. Delta Air Line passengers may simply ask a pilot for one during an appropriate moment before or after their flight. It's a perfect moment to also thank the pilots and crew for getting them to their destination safely.

 
 

Smonster's Smores Kit Packaging Design

 

Art Direction | Graphic Design | Illustration | Strategy | Prototype Modeling & Testing | Packaging Design | Copywriting | Video Editing

 
 

I participated in the 2012 IoPP 48hr Re-Pack Competition with a great team in Atlanta, Georgia. For this challenge, our team only had 48 hours to hear the objective then fully create and execute our packaging design. We forged S'monsters,  a s'mores snack packaging kit that would be fun and environmentally friendly to take along camping trips.

The nostalgia of sitting around the campfire telling scary stories with friends or family was key to the design process. We considered the hassle of packing a box of gram crackers, a bag of jumbo marshmallows, and chocolate bars on a trip. The packaging is designed to contain all three ingredients in a single box for a serving size of four. Three colorful characters were designed to represent three different marshmallow flavors including classic vanilla, strawberry, and mint.

The back of the box tears away not only to reach your yummy ingredients, but when you turn over the flap, you'll find a Mad Libs to help you and friends tell your scary campfire story. To enhance the fun, the empty box becomes a puppet to help you make your S'monster come ALIVE!

Team members: Preston Grubbs, Andy Stewart, Caitlin Dupree, Zach Rossman, & Jessica Ruiz

Awards2012 IoPP 48hr Re-Pack Award2012 Dieline Student Packaging Award

 

 

 Delta Air Lines Team USA Model Plane Box Packaging

1:400

 
 
 
 

Applied the updated design and themes of the 2024 Team USA livery to all of the Delta Air Lines model plane packaging. The look and feel of the graphic elements were a nod to the Olympic Games being held in Paris, France.

 

Previous Standard Model Packaging

 

1:200

 

1:100

 

Delta Air Lines Flight Fuel
Snack Box Packaging Design Refresh

 
 
 
 
 
 
 
 

 Elmer's Color-Glue Packaging Design

Art Direction | Graphic Design | Sketch | Sculpting | Prototype Modeling | Packaging Design

 
 
 

Created original packaging concept for a potential reboot of a former Elmer’s glue-paint product. Elmer’s has jumped on the diy slime trend placing emphasis on their classic glue product as the go-to ingredient for kid crafters everywhere. My prototype of the bottle is designed to reflect the organic oozy form of the colorful glue made for creating vibrant artwork.

 
 
 
 
 
 

I sketched out concepts and measured to the scale of a medium-sized Elmer's Glue® bottle. I designed and executed the final mockup by hand sculpting and shaping green sign foam material with my Dremel tool. I then primed and sanded it until smooth enough to spray paint. I updated the logo to reflect the refreshed product look and feel, and created a full product line in a range of vibrant neon color options.

My packaging concept would be a great way for Elmer's® to make a splash in the market by reviving this product and stand out on shelves.

 
 
 
 
 

 Delta 30K Snack Mix

Packaging Design | Product Strategy | Brand Identity Development | Substrate & Prototype Testing | Taste Testing : )

 
 
 
 

One of many first passes that eventually required the design to be simplified and refined

 
 
 

Months of delicious taste-testing for the best flavor

 
 
 
 

 Delta Air Lines Pride Uniform Enamel Pins

 
 

Graphic Design | Product Development

 

vector mockup

Designed the 2023 Delta Pride pins for Delta Air Line employees. There were many fun design concepts and a host of inspiration to pull from. Ultimately, we narrowed down my top 3 designs for Delta staff to get involved on the final vote. This was such a fun journey researching and discovering more about the Pride organizations and initiatives fueled by Delta. I’m forever grateful for the honor to contribute to the design and development of their first-ever iconic Pride Pin. The enamel pin was later enshrined in the Delta Flight Museum in Atlanta, Georgia.

 

 United Parcel Service (UPS) Commemorative Snow Globe

 

Vector Illustration | Product Design

 
 

Designed the 2018 UPS Holiday Snow Globe. This tradition is part of their corporate gifting campaign, and the theme was “The Americas”. This gift commemorates all United Parcel Service routes and areas they deliver and serve. A fun detail, their iconic brown truck is displayed making its way around popular landmarks across the “globe”.

 
 
 
 
 
 
 
 
 

2018 UPS snow globe design

 

The Home Depot Packaging and Display Design

StyleWell Packaging

 
 
 
 
 
 


 

Glacier Bay design refresh

Dieline mockups

Updated Design

 

Before


 
 

updated iconography

 

Home Depot | Unbranded



Ecosmart Lightbulb Packaging and Display Trays